Cleaner Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Westminster provides cleaning services to residential and commercial customers within its service area. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Cleaner Westminster means the cleaning service provider trading under the name Cleaner Westminster.

Customer means the person, firm or company requesting or receiving cleaning services from Cleaner Westminster.

Premises means the property or location where the cleaning services are to be carried out.

Services means the cleaning services provided by Cleaner Westminster as agreed with the Customer.

Agreement means the contract between Cleaner Westminster and the Customer incorporating these Terms and Conditions.

2. Scope of Services

Cleaner Westminster offers a range of cleaning services, which may include regular domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and related services within its operating area. The specific scope of Services for each booking will be described in the booking confirmation, including the type of service, duration, and any agreed add-ons.

Services will be performed using reasonable skill and care, in accordance with industry standards for professional cleaning services in the United Kingdom.

3. Booking Process

3.1 Bookings may be made through Cleaner Westminster's accepted booking channels, which may include online forms or other approved methods of contact. All bookings are subject to availability and acceptance by Cleaner Westminster.

3.2 The Customer must provide accurate and complete information when making a booking, including the address of the Premises, type and size of the property, preferred date and time, and any specific requirements or access instructions.

3.3 Cleaner Westminster will provide a booking confirmation when a service has been accepted. The Agreement is formed when the Customer receives this confirmation. Any provisional or tentative bookings are not binding until confirmed.

3.4 The duration and scope of the Services are estimates based on the information provided by the Customer. If the Premises require additional time or work beyond the original estimate due to their condition or inaccurate information, Cleaner Westminster may adjust the price or propose an alternative arrangement. Any such change will be discussed with the Customer before proceeding.

4. Access to the Premises

4.1 The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This may include keys, access codes, entry instructions, or arranging for someone to be present to grant access.

4.2 Cleaner Westminster is not responsible for delays or failure to provide Services where access is not granted or is delayed. In such cases, Cleaner Westminster may apply a call-out fee or a cancellation charge in accordance with these Terms and Conditions.

4.3 The Customer must ensure that the Premises are generally accessible and that any security systems, alarms, or access restrictions are managed so that the cleaners can carry out the Services during the agreed time slot.

5. Customer Obligations

5.1 The Customer must ensure that:

The Premises are safe and suitable for work, free from health hazards, and comply with applicable health and safety regulations.

Any valuables, fragile items, or items of sentimental value are safely stored or removed from areas to be cleaned.

Cleaner Westminster is informed in advance of any special surfaces, materials, or items requiring specific cleaning products or methods.

5.2 The Customer must notify Cleaner Westminster of any known risks at the Premises, such as structural issues, unsafe flooring, or hazardous materials.

5.3 The Customer must not request or expect the cleaners to perform any tasks that are unsafe, unlawful, or outside the agreed scope of Services.

6. Equipment and Cleaning Materials

6.1 Cleaner Westminster will generally provide cleaning equipment and materials necessary to perform the Services, unless otherwise agreed with the Customer.

6.2 If the Customer requests the use of their own equipment or cleaning products, Cleaner Westminster will not be responsible for any damage or unsatisfactory results arising from their use, including damage caused by unsuitable or defective products provided by the Customer.

6.3 The Customer must inform Cleaner Westminster of any surfaces that require specific or restricted cleaning products, for example natural stone, delicate flooring, or specialist finishes.

7. Pricing and Payments

7.1 Prices for Services will be communicated to the Customer during the booking process and confirmed in the booking confirmation. Prices may be based on hourly rates, fixed fees, or a combination, depending on the type of service.

7.2 All prices are quoted in pounds sterling and may be subject to applicable taxes, where required by law.

7.3 Payment terms will be set out in the booking confirmation. Cleaner Westminster may require payment in advance, at the time of booking, or on completion of the Services. For ongoing or regular services, Cleaner Westminster may invoice weekly, fortnightly or monthly as agreed.

7.4 The Customer must ensure that payment is made in full by the due date. If payment is not received on time, Cleaner Westminster reserves the right to suspend, withhold, or cancel further Services and may charge interest on overdue amounts in accordance with applicable UK legislation.

7.5 Any additional work requested by the Customer that is not included in the original booking may be charged at the applicable rates and added to the final invoice, subject to the Customer's prior agreement.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booking by providing advance notice. The required notice period will usually be at least 24 hours before the scheduled start time, unless otherwise stated in the booking confirmation.

8.2 If the Customer cancels or reschedules with less than the required notice, Cleaner Westminster may charge a late cancellation fee, which may be up to the full value of the booked service, to cover the costs of reserved staffing and lost opportunity.

8.3 If access to the Premises is not available at the scheduled time, or the cleaners are unable to commence work due to circumstances within the Customer's control, this may be treated as a late cancellation and the relevant fee may apply.

8.4 Cleaner Westminster may cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, severe weather, safety concerns, or events beyond its reasonable control. In such cases, Cleaner Westminster will offer an alternative appointment time. If an alternative cannot be agreed, any pre-paid fees for the affected service will be refunded.

9. Service Quality and Complaints

9.1 Cleaner Westminster aims to deliver a high standard of service. If the Customer is not satisfied with the Services provided, they should notify Cleaner Westminster as soon as possible, ideally within 24 hours of completion.

9.2 Where a complaint is justified and directly related to the quality of the Services, Cleaner Westminster may, at its discretion, offer a re-clean of the affected areas or an appropriate partial refund. Any remedy will be proportionate to the nature and extent of the issue reported.

9.3 Cleaner Westminster may request reasonable evidence of the issue, such as photographs or a description of the problem, and may arrange an inspection of the Premises where appropriate.

10. Liability and Limitations

10.1 Cleaner Westminster will use reasonable skill and care in providing the Services. However, to the fullest extent permitted by UK law, Cleaner Westminster's total liability to the Customer for any loss or damage arising under or in connection with the Agreement shall be limited to the total amount paid by the Customer for the specific booking in question.

10.2 Cleaner Westminster will not be liable for:

Any indirect, consequential, or economic losses, including loss of profit, revenue, or opportunity.

Normal wear and tear, or deterioration of items or surfaces due to age or pre-existing condition.

Damage arising from the use of equipment or products supplied by the Customer, or where the Customer has failed to inform Cleaner Westminster of specific care requirements.

10.3 The Customer must report any alleged damage caused by the cleaners as soon as reasonably possible and in any event within 48 hours of the service. Cleaner Westminster may require reasonable evidence and the opportunity to inspect the alleged damage before accepting any responsibility.

10.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

11. Insurance

Cleaner Westminster aims to maintain appropriate insurance cover for its operations in line with UK industry practice. Details of insurance cover can be provided upon reasonable request. The existence of such insurance does not extend or increase Cleaner Westminster's liability beyond the limits set out in these Terms and Conditions.

12. Waste Handling and Regulations

12.1 Cleaner Westminster will comply with applicable UK regulations relating to the handling and disposal of waste generated during the provision of Services.

12.2 Standard household waste may be collected and placed in the Customer's designated waste and recycling containers on the Premises, as part of the cleaning service, where agreed. The Customer is responsible for arranging external waste collection through local waste services or other authorised providers.

12.3 Cleaner Westminster does not operate as a licensed waste carrier for the removal of large volumes of waste, construction debris, hazardous materials, or regulated waste. Where such waste is present, the Customer is responsible for arranging appropriate removal in accordance with UK waste regulations.

12.4 The Customer must inform Cleaner Westminster in advance of any waste that may be considered hazardous, contaminated, or subject to special disposal requirements. Cleaner Westminster reserves the right to refuse to handle such materials and may terminate the Service if health, safety, or regulatory concerns arise.

13. Health and Safety

13.1 Cleaner Westminster will take reasonable measures to ensure the health and safety of its staff and Customers while providing Services, in line with applicable UK health and safety legislation.

13.2 The Customer must support this by maintaining safe conditions at the Premises, ensuring that access routes are clear, and notifying Cleaner Westminster of any relevant risks.

13.3 Cleaners are instructed not to undertake tasks that involve unsafe working at height, handling of hazardous substances, or activities that breach health and safety regulations.

14. Property and Key Security

14.1 If the Customer provides keys or access devices for the Premises, Cleaner Westminster will take reasonable care to protect and use them only for the purpose of delivering the Services.

14.2 The Customer is responsible for ensuring that their insurance policy covers the use of keys by third-party service providers.

14.3 In the unlikely event that keys are lost due to the fault of Cleaner Westminster, liability will be limited to the reasonable cost of key replacement. Liability for replacing locks or security systems will be considered only where clearly justified and directly attributable to Cleaner Westminster, and remains subject to the overall limitation of liability set out in these Terms and Conditions.

15. Force Majeure

15.1 Cleaner Westminster shall not be liable for any failure to perform, or delay in performing, any of its obligations under the Agreement where such failure or delay is caused by events beyond its reasonable control. These may include, but are not limited to, extreme weather, power failures, public transport disruption, strikes, acts of government, or other events commonly known as force majeure.

15.2 In such circumstances, Cleaner Westminster may cancel or reschedule the affected services and will seek to agree an alternative arrangement with the Customer.

16. Privacy and Data Protection

16.1 Cleaner Westminster will collect and use personal information from Customers only as necessary to provide and manage the Services, handle bookings and payments, and meet legal obligations, in accordance with applicable UK data protection laws.

16.2 Customer information will be handled securely and will not be shared with third parties except where necessary for service delivery, legal compliance, or with the Customer's consent.

17. Changes to Terms and Conditions

17.1 Cleaner Westminster may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its operations.

17.2 The version of the Terms and Conditions in force at the time of the Customer's booking will apply to that booking. Any subsequent changes will not affect existing confirmed bookings unless mutually agreed.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement between Cleaner Westminster and the Customer.

By making a booking with Cleaner Westminster, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.