Cleaner Westminster Accessibility Statement

This accessibility statement explains how Cleaner Westminster works to make its online services and information accessible to as many people as possible. We want everyone who lives in, works in, or visits the Cleaner Westminster area to be able to use our digital services independently, confidently and with ease.

Our commitment to accessibility

We are committed to ensuring that Cleaner Westminster digital services meet the Web Content Accessibility Guidelines, version 2.1, at the AA standard. These guidelines are recognised internationally as a benchmark for accessible websites and applications. Meeting this standard helps us provide content that is clear, structured and usable for a wide range of people, including disabled users and people using assistive technologies.

We aim to embed accessibility into the design, development and ongoing improvement of the Cleaner Westminster website and any related online tools. Accessibility is treated as an essential quality measure, not an optional extra.

How we support screen-reader users

The Cleaner Westminster website is designed to work with modern screen-reader software. Pages are structured using clear headings, paragraphs and lists so that screen-reader users can understand the layout and move quickly between sections.

We use descriptive page titles and meaningful heading levels so that users can identify where they are and what each page is about. Images that convey important information include alternative text, so that the same information is available to people who cannot see the images. Where icons or visual indicators are used, we aim to provide equivalent text labels or descriptions.

We also work to ensure that form fields, buttons and interactive elements have accessible names and roles, helping screen-reader users to understand what each control does and how to complete tasks such as reporting a Cleaner Westminster issue or submitting feedback.

Keyboard navigation and focus

The Cleaner Westminster website is designed so that you can navigate using a keyboard alone, without needing a mouse or a touch screen. This includes moving through links, form controls and menus using the tab, arrow and enter keys.

We aim to provide a clear and visible focus indicator so that keyboard users can always see which element on the page is currently selected. The order in which you move through the page using the keyboard is designed to be logical and consistent, following the visual reading order wherever possible.

Where interactive components such as expandable panels or dialogues are used, we work to ensure that they are fully operable with a keyboard and that focus moves to and from them in a predictable way.

Supported devices and browsers

The Cleaner Westminster website is designed to be responsive so that it can be used on a variety of devices including desktop computers, laptops, tablets and smartphones. We test the site with commonly used browsers and assistive technologies and aim to provide a consistent, accessible experience across different platforms where reasonably possible.

Ongoing improvements and known limitations

We recognise that accessibility is an ongoing process. Some older content or third-party components may not yet fully meet the WCAG 2.1 AA standard. When we identify issues, we prioritise fixes based on how many users are affected and how serious the impact is on completing key tasks in the Cleaner Westminster area.

We review our accessibility approach regularly and look for ways to improve the clarity of information, the ease of navigation and the compatibility with assistive tools.

How to request accessible formats or report an issue

If you experience difficulty using the Cleaner Westminster website, or if you need information in a different format such as large print, easy read or an alternative digital format, you can contact us to request support. Please provide details of the page or service you were using, what you were trying to do and any assistive technology you use. This information helps us to understand the problem and work towards a solution.

We also welcome feedback on any aspect of accessibility across Cleaner Westminster digital services. Your feedback supports our ongoing work to make services in the Cleaner Westminster area more inclusive and accessible for everyone.