Cleaner Westminster Terms and Conditions
These Terms and Conditions set out the basis on which Cleaner Westminster provides domestic and commercial cleaning services to customers in the UK. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to explain how the cleaning service in Westminster operates, what we require from customers, how payments are handled, and what happens if a booking needs to be changed or cancelled.
For the purposes of these terms, references to “we”, “us” and “our” mean Cleaner Westminster, and references to “you” and “your” mean the customer using our cleaning services. These conditions apply to one-off cleans, recurring arrangements, end of tenancy cleans, deep cleaning, and any other Westminster cleaner service we may provide, unless a separate written agreement states otherwise.
We reserve the right to amend these terms from time to time to reflect changes in our services, pricing structure, legal obligations, or operational requirements. The version in force at the time of your booking will normally apply to that booking. It is your responsibility to review the current terms before confirming any cleaning booking.
1. Booking Process
Bookings may be requested by telephone, email, online form, message, or any other method we make available from time to time. A booking is not considered confirmed until we have accepted it and, where required, received any deposit or prepayment. We may ask for information about the property, type of cleaning required, access arrangements, preferred dates, and any special instructions so that we can provide an accurate service.Once a request has been submitted, we will usually provide an estimate or quotation based on the details supplied. Estimates are given in good faith, but they may change if the actual condition of the property, the amount of work, or the nature of the task differs from the information provided. If the job changes materially on arrival, we may revise the price, adjust the duration, or decline to proceed if the requested work falls outside our scope.
You must ensure that all information supplied when arranging a Cleaner Westminster appointment is accurate and complete. This includes access information, parking restrictions, and any hazards that could affect the service. If incorrect or incomplete information leads to delays, extra labour, or a reduced ability to complete the task, additional charges may apply.
Service Scope and Customer Responsibilities
Our cleaning services are provided with reasonable care and skill and are intended to deliver a professional finish based on the service type booked. However, we do not guarantee the removal of every stain, mark, odour, or defect, especially where damage is longstanding, embedded, or caused by materials that react unpredictably to cleaning products. Certain items, surfaces, or rooms may require specialist treatment that falls outside a standard cleaning service Westminster appointment.You are responsible for ensuring that the property is reasonably prepared for the visit, including securing valuables, removing items that could obstruct cleaning, and providing safe access to the areas included in the booking. We may refuse to clean items or areas where there is a risk of damage, injury, or contamination. If the premises contain fragile items, protected finishes, or hidden defects, you should tell us before the service begins.
Where parking, loading access, building entry, or waiting time is needed because of local restrictions or property arrangements, you are responsible for making suitable arrangements unless we have agreed otherwise in writing. Any extra time or third-party charges we incur as a direct result of access issues may be added to the final invoice. This applies to any Westminster cleaning appointment arranged through us.
2. Payments and Pricing
All prices are quoted in pounds sterling unless otherwise stated. We may provide fixed prices, hourly rates, minimum charges, or tailored quotations depending on the service required. The final price may be affected by the size of the property, the condition of the premises, the type of clean, required equipment, the number of operatives, and any additional services agreed during the visit. Any quoted price remains valid only for the stated period, or until the booking details change.Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, but we may request advance payment or a deposit for certain appointments, larger jobs, repeated services, or where specialist materials are required. If a deposit is taken, it may be applied against the final invoice or retained in line with the cancellation terms below. We accept the payment methods we choose to make available from time to time.
If payment is not received on time, we may suspend future services, withhold booking confirmation, or pursue recovery of overdue sums through the appropriate means. You are responsible for ensuring that payment details are valid and that sufficient funds are available. If a payment is reversed, declined, or challenged without good reason, you may be charged any reasonable administrative costs or bank fees that arise. VAT, where applicable, will be charged at the prevailing rate.
3. Cancellations, Rescheduling and Missed Appointments
If you need to cancel or reschedule a booking, you should notify us as soon as possible. Cancellations made within the permitted notice period may not incur a charge, depending on the service type and any agreed booking conditions. If you cancel too late, fail to provide access, or are not present when required, we may charge a cancellation fee or retain part or all of any deposit to cover lost time and costs incurred.We may also need to reschedule or cancel an appointment due to staff illness, unsafe conditions, adverse weather, transport disruption, equipment failure, or other circumstances beyond our reasonable control. If we do this, we will aim to offer a new appointment time. Our liability in such cases is limited to rearranging the service or refunding any amount paid for the affected booking, as set out elsewhere in these terms.
For recurring or ongoing services, either party may give notice to end the arrangement in line with any written schedule agreed at the outset. If no separate notice period is stated, reasonable notice should be provided. We reserve the right to end a booking or ongoing service immediately where there is abusive behaviour, unsafe premises, non-payment, unlawful instructions, or any situation that makes it inappropriate for us to continue.
4. Liability and Limitations
We will use reasonable care and skill in providing the service, but our liability is limited to losses caused directly by our negligence, breach of contract, or failure to perform our obligations. We do not accept responsibility for indirect losses, loss of profit, loss of opportunity, business interruption, or any consequential damage that is not a foreseeable result of our actions. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.Before the cleaning begins, you should inform us of any fragile surfaces, hidden defects, electrical issues, water leaks, loose fittings, or items that require special handling. We are not liable for pre-existing damage, wear and tear, manufacturing faults, or damage caused by items already in poor condition. In particular, if a surface is old, unstable, badly fitted, or not suitable for normal cleaning methods, there is a higher risk of damage and this will remain your responsibility unless we have acted negligently.
Where we supply cleaning products, we will generally use products that are appropriate for the task. However, some materials may react unexpectedly. You should tell us in advance about allergies, sensitivities, or prohibited substances. We are not responsible for reactions caused by undisclosed sensitivities or for damage arising from your failure to provide relevant information. Any claim for loss or damage should be reported promptly and, where possible, supported by evidence so that it can be assessed fairly.
5. Waste, Disposal and Regulatory Compliance
Our cleaning services do not normally include the removal of general household waste, bulky items, hazardous materials, clinical waste, building waste, or refuse requiring specialist disposal, unless this has been expressly agreed in writing and is legally permissible. Waste generated during the service, such as used cloths, packaging, or small amounts of debris, will usually be handled in a reasonable and lawful manner in accordance with applicable UK waste rules.You are responsible for ensuring that any waste you ask us to move, bag, or dispose of can be dealt with safely and lawfully. We will not handle items that are illegal to transport, require a licensed waste carrier, or may pose a health or environmental risk unless suitable arrangements have been made in advance. If we believe an item or substance may breach waste regulations, we may refuse to touch it, isolate the area, or stop work if necessary to protect staff and property.
By booking a Cleaner Westminster service, you confirm that the premises are not being used for unlawful activity and that any requested disposal work complies with applicable law. You agree to provide accurate information about the nature of any waste, contamination, or hazardous material before the appointment. Where specialist disposal is needed, it may require separate contractors, permits, or additional charges.
6. Complaints, Access, and Service Issues
If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so that we can investigate. We may ask for photographs, details of the issue, and an opportunity to revisit the property if appropriate. Any remedy we provide will depend on the circumstances and may include a re-clean, partial refund, or other reasonable resolution at our discretion, provided the complaint is made promptly and supported by relevant information.We are not responsible for delays or failure to perform where access is not provided, keys are unavailable, alarms are not disarmed, instructions are unclear, or the property is unsafe. If our team is unable to enter or complete the work because of a customer-side issue, the appointment may still be charged in full or in part. This applies equally to any cleaner Westminster booking and to repeated or scheduled visits.
Where a revisit is agreed, it will usually be limited to the originally booked service scope. Additional requests, new cleaning areas, or tasks outside the original booking may be treated as extra work and charged accordingly. We may refuse a revisit if the complaint is unfounded, excessive, or relates to matters outside our control.
7. Data, Privacy and Communications
We will process personal data only as necessary to manage bookings, provide services, handle payments, maintain records, and meet legal obligations. We may use your details to confirm appointments, send invoices, or contact you about service-related matters. We will handle personal information in accordance with applicable UK data protection laws and our internal privacy practices, which may be updated from time to time.You agree that communications relating to bookings, changes, or invoices may be sent electronically. It is your responsibility to check that your contact details remain current. If messages are returned undelivered or the details supplied are incorrect, we may be unable to confirm or amend the service in time. We are not liable for missed appointments caused by outdated contact information supplied by you.
Any cleaning instructions, access notes, or property information you provide will be used solely for the purpose of delivering the service and managing the booking. We may retain relevant records for lawful business, accounting, or dispute-resolution purposes for as long as reasonably necessary.
8. Governing Law
These terms are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with a Cleaner Westminster service, these Terms and Conditions, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.Nothing in these terms affects your statutory rights as a consumer under applicable UK law. If a court or regulator determines that any part of these terms is invalid, illegal, or unenforceable, that part will be interpreted as narrowly as necessary to make it enforceable, or, if that is not possible, it will be removed without affecting the rest of the agreement.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for our Westminster cleaning services. The agreement between us is intended to be fair, practical, and compliant with UK requirements while setting clear expectations for both parties.